THE TRUST CONSTRUCT TECHNOLOGIES LLC ("TrustConstruct", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at thetrustconstruct.com, our platform at platform.thetrustconstruct.com, and related services.
1. Information We Collect
a. Information You Provide
- Account data: name, email address, phone number, password, and role (Client or Contractor).
- Profile data: business name, trade specialties, license numbers, insurance certificates, portfolio images, and service areas.
- Project data: project descriptions, milestones, budgets, bids, contracts, messages, and attachments.
- Payment data: bank account information, billing address, and transaction records processed through our third-party payment processor.
- Enquiry data: if you submit the waitlist form or the chat contact form on this website, we collect the name, email address, phone number and message you provide, together with the page you submitted from. We use it only to reply to you. A draft reply may be prepared by an AI assistant; a person reviews it and sends it. We do not send you marketing on the basis of this form, and you can ask us to delete the enquiry at any time by emailing privacy@thetrustconstruct.com.
b. Information Collected Automatically
- Usage data: pages visited, features used, click patterns, and session duration.
- Device data: IP address, browser type, operating system, and device identifiers.
- Cookies: we use essential cookies for authentication, functional cookies for preferences, and analytics cookies to improve the Service. You can manage cookie preferences in your browser settings.
2. How We Use Your Information
- To provide the Service: authenticate users, process milestone payments through our payment processor, facilitate contracts, and enable communication between Clients and Contractors.
- To verify credentials: confirm contractor licenses, insurance, and bonding status.
- To improve the Service: analyze usage patterns, troubleshoot issues, and develop new features.
- To communicate: send milestone notifications, payment confirmations, dispute updates, and support responses.
- To market: send newsletters and product updates (you can unsubscribe at any time).
- To comply with law: respond to legal requests, enforce our Terms, and prevent fraud.
3. How We Share Your Information
- With other users: your public profile (name, business, ratings, reviews, trade specialties) is visible to other platform users.
- With service providers: payment processors, cloud hosting, email delivery, and analytics services — all bound by strict confidentiality agreements.
- For legal reasons: when required by law, court order, or to protect our rights, safety, or property.
- In business transfers: in connection with a merger, acquisition, or sale of assets.
We never sell your personal information to third parties for advertising purposes.
4. Data Security
We implement industry-standard security measures including 256-bit SSL/TLS encryption for all data in transit, role-based access controls, and access limited to the people and systems that need it. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for up to 7 years as required by financial regulations, tax laws, and legal obligations. Anonymous, aggregated data may be retained indefinitely for analytics purposes.
6. Your Rights
Depending on your jurisdiction (including CCPA for California residents), you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict certain types of processing.
- Request data portability in a machine-readable format.
- Opt out of marketing communications.
- Lodge a complaint with a data protection authority.
To exercise these rights, email us at privacy@thetrustconstruct.com.
7. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected data from a minor, we will promptly delete it.
8. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of material changes via email or a notice on the Service. The "Last updated" date at the top reflects the most recent revision.